Our Privacy Policy:
How Your Data is Protected on the Mums & Bums Website
Your privacy matters to us. Our privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Last updated: 8 September 2025
1. Introduction
Mums & Bums Mother and Baby Clinic (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
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This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or use our services.
2. What Information Do We Collect?
We may collect the following information:
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Personal information: name, surname, email, phone number, address, medical aid details, and payment information.
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Child/health information: child’s name, date of birth, immunisation records, allergies, and medical history relevant to our services.
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Technical information: IP address, login details, browser type, device information, page visits, and cookies.
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Transaction and communication information: booking history, consent records, messages, and interactions with our clinic.
3. How We Collect Information
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When you register on our website or booking system.
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When you complete forms (e.g., patient onboarding, consent forms).
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During consultations, appointments, and medical services.
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Automatically through cookies, analytics, and website tools.
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From authorised third parties where needed (e.g., medical aid, labs).
4. Why We Collect Information
We collect and process personal and health information for the following purposes:
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To deliver safe and effective healthcare services.
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To manage bookings, billing, and patient records.
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To communicate with you about appointments, reminders, and clinic updates.
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To comply with legal and regulatory requirements (e.g., National Health Act, vaccination record-keeping).
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For statistical analysis and service improvement (in de-identified form).
5. How We Store and Protect Information
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Data is stored securely through the Wix.com platform and integrated systems, which use encryption and firewalls.
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Access is limited to authorised clinic staff on a need-to-know basis.
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Sensitive health information is handled with extra safeguards as required by POPIA for “special personal information.”
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All direct payment processing complies with PCI-DSS standards for secure handling of credit card data.
6. Retention of Records
We retain records for as long as necessary to provide services and as required by law, including:
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Health records: minimum of 6 years after the last patient contact, in line with the National Health Act, 2003.
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Administrative or consent records: as long as necessary for legal and operational purposes.
7. Sharing of Information
We will never sell your personal information. We may share information only with:
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Healthcare professionals directly involved in your or your child’s care.
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Medical aids, insurers, or laboratories where necessary.
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Third-party service providers that help us operate securely (e.g., Wix, payment gateways).
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Authorities or regulators if required by South African law.
8. Your Rights Under POPIA
You have the right to:
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Access the personal information we hold about you.
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Request correction or deletion of your information.
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Withdraw consent (where processing is based on consent).
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Object to certain types of processing.
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Lodge a complaint with the Information Regulator of South Africa (www.justice.gov.za/inforeg).
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To exercise these rights, contact us using the details below.
9. Communication
We may contact you to:
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Confirm or update your bookings.
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Send health-related reminders (e.g., vaccinations).
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Share clinic news or updates (only if you’ve opted in).
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Respond to enquiries or troubleshoot account issues.
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You can change your communication preferences at any time.
10. Cookies and Analytics
Our website uses cookies and analytics tools to improve your browsing experience. You can manage cookie preferences in your browser:
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11. Contact Us
If you have any questions about this Privacy Policy or how we process your information, please contact:
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Mums & Bums Mother and Baby Clinic:
138 Panorama Road, Rooihuiskraal, Centurion
📧 info@mumsandbums.co.za
📞 +27 64 508 1672
Terms & Conditions:
Mums & Bums Mother and Baby Clinic Website & Member Area
Our Terms & Conditions explain how bookings, cancellations, and clinic services work.
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Last updated: 8 Septermber 2025
1. Introduction
Welcome to Mums & Bums Mother and Baby Clinic (“we,” “our,” “us”). By creating an account, booking a service, or using our website, you agree to these Terms & Conditions.
2. Eligibility
You must be 18 years or older to create an account and make bookings.
If you are registering a child, you confirm you are the parent or legal guardian and can provide consent on their behalf.
3. Services
We provide antenatal classes, postnatal care, immunisations, vitamin infusions, family planning services, and related health and wellness care.
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Services are offered subject to availability.
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We reserve the right to modify or withdraw services at any time.
4. Bookings and Cancellations
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Bookings can be made online or directly with the clinic.
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Cancellations must be made at least 24 hours in advance, unless in the case of an emergency.
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Late cancellations or missed appointments may incur a fee.
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Prices for services are communicated directly by the clinic. Prices may change without prior notice.
5. Payments
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Payment terms will be communicated before or at the time of booking.
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Where applicable, medical aid details provided by you must be accurate and up to date.
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You remain responsible for any amounts not covered by your medical aid.
6. Medical Disclaimer
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Information on our website and in our classes is for educational purposes only and does not replace professional medical advice.
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Always consult a qualified healthcare professional for diagnosis or treatment.
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We are not responsible for medical decisions made without consultation.
7. Limitation of Liability
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We will not be liable for indirect, incidental, or consequential damages arising from use of our services.
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Our maximum liability is limited to the amount paid for the specific service in question.
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Nothing in these terms excludes liability where it would be unlawful under South African law.
8. Code of Conduct
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You agree to use our services respectfully and lawfully.
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Abusive, threatening, or inappropriate behaviour towards staff or other clients may result in termination of services.
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our services indicates acceptance of the updated terms.
10. Governing Law
Our Terms are designed to comply with South African law, including but not limited to:
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Consumer Protection Act (CPA), Section 10 – requiring that all terms are fair, reasonable, and in plain language.
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Consumer Protection Act (CPA), Sections 48–52 – prohibiting unfair, unreasonable, or unjust terms.
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Electronic Communications and Transactions Act (ECTA), Section 11 – confirming that electronic agreements and “click to accept” actions are legally binding.
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Protection of Personal Information Act (POPIA) – regulating how personal and health information is collected, processed, and stored.
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National Health Act, 2003 – governing confidentiality, consent, and the protection of patient information.
By agreeing to these terms, you acknowledge that these laws will govern your use of our website and services.